Terms & Condions

All rights reserved. No part of any page on this website may be reproduced in any form or by any means , electronic, mechanical or otherwise, including photocopying of printed pages, recording or any information storage process without permission from Kontaktotal , Ltd.

You may request permission by sending an email message to info@curanatura.com . For more information, contact: info@curanatura.com


Payment Methods


At your disposal are five forms of payment:

* Bank transfer to NIB indicated in the order;


* Credit Card

* Paypal ;

* MoneyBookers.

In any form of payment, the payment amount will be 100% at time of order.
Only the entire payment is considered because, in the event of the order and send it, for whatever reason, not be accepted ( by the absence in residence, for example, and subsequently not claimed in CTT ) it would result in its return to the merits . In the meantime , they would spend 10 days and syrup Aloe Vera FRZ ® (with a validity of 30 days ) would be unusable pear resent to another client.


Product Returns


If for some reason you are not satisfied with your purchase , you can make the return at time of delivery or until 15 days from the date of receipt of order. Return on delivery :

* You must indicate on the waybill of the carrier which deficiencies ( box damaged, article missing, damaged article ... ) and send an email to info@curanatura.com indicating whether to exchange the product (s) ( s) or reimbursement.

Until 15 days after delivery :

* You must send an e- mail to communicate info@curanatura.com going to return the product, indicating the number of the waybill CTT Expresso, which products to return , stating the reasons for return.

Indicate whether you want to replace it with another identical product or refund the amount paid .

* Wait a CuraNatura contact prior to returning the product.

Place the product in its original packaging and without having been used ( in perfect condition and accompanied by any manuals, etc ... ) and send to: Kontaktotal , Ltd. Product returns Rua Marquês da Fronteira, 1-4 º Esq . 2770-123 Paço de Arcos - Portugal

* not accepted parcels.

* Only refund the value of transport , if the command sent is incorrect or if the product defective. In other cases, refund the full value of the article, except transport , whether it is supported by the customer or Kontaktotal .



All products have the assurance contained in the product data sheet and confirmed their packaging.



Dispute Resolution in Accordance in Portugal

1. In case of a consumer dispute, defined in accordance with the provisions of Law No. 144/2015 of 8 September, consumers may contact an Alternative Dispute Resolution Entity (ADR) competent for alternative consumer disputes.

2. Without prejudice to law, their statutes and regulations that regulate alternative resolution entities for consumer disputes, an entity is considered competent to resolve the consumer disputes located in the area where the contract was drawn up or the area of the local purchase and sale of goods or the provision of services. If there is for the sector specific alternative dispute resolution entities with expertise, the consumer can also contact these entities.

3. If there is no competent Alternative Dispute Resolution entity in the area of where the goods and services were sold or contracted, or existing entities do not consider themselves competent due to the necessary expertise, the consumer may contact the National Information Center and Consumer Disputes Arbitration (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo), located in Lisbon, Portugal, under the email address: cniacc@unl.pt and also available on http://www.arbitragemdeconsumo.org .

Read more information about Alternative Dispute Resolution.